Frequently Asked Questions

Frequently Asked Questions

Shipping Information

Where does Elvoria London deliver to?
Currently, Elvoria London only offers delivery within the United Kingdom, United States and Australia.

Are there any shipping fees?
No, we provide free shipping on all orders.

How long does it take to process my order?
Order processing typically takes 1-2 business days (Monday to Friday).

What is the estimated delivery time?
Once your order is processed, delivery is expected within 4-7 business days , depending on your location. Shipments are made Monday through Friday.

What is the order cut-off time?
Orders made before 14:00 PM GMT (London) will be processed on the same day. Orders placed after this time will be processed the following business day

How can I track my order?
After your order has been dispatched, you will receive an email containing a tracking number. You can track your package using the carrier’s website (DHL, UPS, or Royal Mail) or by visiting our tracking page on the website.

Managing Orders

Is it possible to modify or cancel my order?
Yes, you can modify or cancel your order within two hours of purchase by reaching out to customer service promptly. Orders placed over the weekend will be processed on the next business day, so please get in touch with us as soon as you can.

Returns and Refunds

How do I start a return?
To begin a return, please email support@elvoria-london.com with your order number and the reason for the return. Our customer service team will assist you through the process.

Who is responsible for return shipping costs?
Customers are responsible for return shipping charges unless the item is defective or damaged.

How long do I have to return an item?
You have 30 days from the date of delivery to return your item for a refund or exchange.

How long does it take to process a refund?
Refunds are typically processed within 10 business days after we receive and inspect the returned item.

What should I do if my item is damaged upon arrival?
If your item arrives damaged, please contact us immediately with a description and photos of the damage. Do not open any sealed products. We will arrange a replacement, or any other solution.

What if I received the wrong item?
If you receive an incorrect item, please reach out to us immediately. We will organize a return and send the correct item at no additional cost to you.

What happens if my refund is delayed?
If you haven’t received your refund within 10 business days, please check with your bank or payment provider. If the refund hasn't been processed, contact support@elvoria-london.com for further assistance.

Payment Information

What payment methods does Elvoria London accept?
Elvoria London accepts the following payment methods:

• Visa

• Mastercard

• Maestro

• American Express

• Apple Pay

• Google Pay

• Paypal

Contact Information

For any questions or concerns, please contact us at: